Cancellation Policy/ Refund Policy:

We at Cyberdunia, adhere to refund/cancellation Policies for all the web services providing to our customers. To know the complete details about our policy, We request you to refer the respective service level agreement.

If a customer willing to request for a cancellation means then he/she has to send a mail to info@cyberdunia.in / sales@cyberdunia.in or they can send a mailing letter to our official address. Then our finance and management team will analyze the issues deeply and advice you related to further process.

If the problem/issue is from our side, then client will get activation code within one week of time from the date of his request by our accounts team. Then further money refund process will be taken care by Cyberdunia team. If they didn’t receive any mail then their request won’t be considered valid.

Money Refund Policy at Cyberdunia:

Cyberdunia adopts to various refund policies related to our different services. For More details please refer our individual service agreement.

If a client request for a cancellation of project then Cyberdunia will not guarantee for the acceptance of refund. We will analyze the various factors involved in this project , such as verification of signed contract, Email Acceptance, signed electronically signed or physically signed between the two parties then only we decide to go for refund or not.

Cyberdunia is not responsible for reimbursement for any transaction charges made for the project. Also amount send to third parties for the services rendered, or any miscellaneous charges that are not recoverable for Cyberdunia.

Web Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Cyberdunia and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web Development

Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Cyberdunia and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Search Engine Optimization, Internet Marketing and Social Media Optimization

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and Cyberdunia do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Cyberdunia in initiating services. If a project is cancelled or postponed, all monies paid are retained by Cyberdunia and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.

Cyberdunia reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.